Contact & FAQ

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800-That(800-8428)

To write

Customer_Care@Thatconceptstore.Com

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One destination. Endless experiences..

THAT Mall of the Emirates

Via Rodeo, Ground Floor, Dubai, UAE

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10:00 - 22:00	10:00 - 00:00

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PLACING AN ORDER

SHARE REWARDS

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TABBY

TAMARA

DISCOUNT ON FIRST ORDER

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Don’t be shy, say hi!

To talk

To write

PLACING AN ORDER

SHARE REWARDS

Promotional Codes

TABBY

TAMARA

CONTACT US

Don’t be shy, say hi!

To talk

To write

PLACING AN ORDER

How do I place an order?

How do I pay for my purchase?

How do I redeem my credit online?

How much is the shipping cost?

Do you charge VAT?

Where do you ship to and what shipping options are available?

How do I track my order?

Exchanges/ Returns

How can I return an item?

What should I do if I do not want to receive my order?

How do I download my e-Invoice?

SHARE REWARDS

What is SHARE?

How does SHARE work?

How can I earn SHARE points for my orders placed on THAT app?

How many SHARE points will I earn for my orders placed on THAT app?​​​​​​​

​​​​​​​When can I claim SHARE points?

Promotional Codes

15% off on first order

TABBY

What is tabby?

How does tabby work?

Do I need to download the tabby app?

How will the instalment payment be charged?

How many instalments can I select?

Can I choose the amount to be deducted for each month?

Do I need to pay any additional amount to avail this payment service?

What bank cards can I use?

Can I use this payment method for all products?

Can I return or request for refund on products purchased?

TAMARA

What’s required for me to pay with Tamara?

When will I receive my order if I pay with Tamara?

What happens if I want to make a return / cancellation?

What happens if I miss a payment?

Why was my order declined?

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